My problem, your solution: A study of customer causal attributions in product or service failure

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Original language	Spanish
Title of host publication	BALAS 2018
Place of Publication	Seatle
State	Published - 2018
Event	BALAS 2018 - Estados Unidos de América Duration: 1 Jun 2018 → 1 Jun 2018

Conference	BALAS 2018
Period	1/06/18 → 1/06/18

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

@inbook{93e18bf068c94b67b8d75ad3b49e9bed,

title = "My problem, your solution: A study of customer causal attributions in product or service failure",

author = "{D{\'a}valos Chac{\'o}n}, {Jorge Elias} and {Hernani Merino}, {Mart{\'i}n Nelson} and Mazzon, {Jose Afonso} and Giuliana Isabella",

year = "2018",

language = "Espa{\~n}ol",

booktitle = "BALAS 2018",

note = "BALAS 2018 ; Conference date: 01-06-2018 Through 01-06-2018",

}

TY - CHAP

T1 - My problem, your solution: A study of customer causal attributions in product or service failure

AU - Dávalos Chacón, Jorge Elias

AU - Hernani Merino, Martín Nelson

AU - Mazzon, Jose Afonso

AU - Isabella, Giuliana

PY - 2018

Y1 - 2018

UR - https://repositorio.usp.br/item/002942273

M3 - Capítulo de libro

BT - BALAS 2018

CY - Seatle

T2 - BALAS 2018

Y2 - 1 June 2018 through 1 June 2018

ER -