Recovery satisfaction construct and construct-related: Assessment measurement from item response theory

Martín Nelson Hernani Merino; Giuliana Isabella; Enver Gerald Tarazona Vargas; José Afonso Mazzon

doi:10.21678/jb.2019.1137

Recovery satisfaction construct and construct-related: Assessment measurement from item response theory

Martín Nelson Hernani Merino, Giuliana Isabella, Enver Gerald Tarazona Vargas, José Afonso Mazzon

Producción científica: Contribución a una revista › Artículo de revista › revisión exhaustiva

Resumen

Researchers have explored the antecedents and consequences of recovery satisfaction by creating, improving or using scales. However, scales should be invariant among contexts and cultures. Using item response theory, a methodological approach that helps measure items, we evaluated some constructs related to it. Results, limitations and future research are discussed.

Idioma original	Inglés
Páginas (desde-hasta)	2–13
Número de páginas	12
Publicación	Journal of Business
Volumen	11
N.º	1
DOI	https://doi.org/10.21678/jb.2019.1137
Estado	Publicada - dic. 2019

Palabras clave

Satisfacción del cliente
Teoría de respuesta al ítem

ODS de las Naciones Unidas

Este resultado contribuye a los siguientes Objetivos de Desarrollo Sostenible

Acceder al documento

10.21678/jb.2019.1137Licencia: CC BY

http://hdl.handle.net/11354/2563Licencia: CC BY

Otros archivos y enlaces

Enlace a la publicación en Mendeley

Citar esto

@article{1f5721428b554936aacee9061620ff72,

title = "Recovery satisfaction construct and construct-related: Assessment measurement from item response theory",

abstract = "Researchers have explored the antecedents and consequences of recovery satisfaction by creating, improving or using scales. However, scales should be invariant among contexts and cultures. Using item response theory, a methodological approach that helps measure items, we evaluated some constructs related to it. Results, limitations and future research are discussed.",

keywords = "Satisfacci{\'o}n del cliente, Teor{\'i}a de respuesta al {\'i}tem, Satisfacci{\'o}n del cliente, Teor{\'i}a de respuesta al {\'i}tem",

author = "{Hernani Merino}, {Mart{\'i}n Nelson} and Giuliana Isabella and {Tarazona Vargas}, {Enver Gerald} and Mazzon, {Jos{\'e} Afonso}",

year = "2019",

month = dec,

doi = "10.21678/jb.2019.1137",

language = "English",

volume = "11",

pages = "2–13",

journal = "Journal of Business",

issn = "2078-9424",

number = "1",

}

TY - JOUR

T1 - Recovery satisfaction construct and construct-related

T2 - Assessment measurement from item response theory

AU - Hernani Merino, Martín Nelson

AU - Isabella, Giuliana

AU - Tarazona Vargas, Enver Gerald

AU - Mazzon, José Afonso

PY - 2019/12

Y1 - 2019/12

N2 - Researchers have explored the antecedents and consequences of recovery satisfaction by creating, improving or using scales. However, scales should be invariant among contexts and cultures. Using item response theory, a methodological approach that helps measure items, we evaluated some constructs related to it. Results, limitations and future research are discussed.

AB - Researchers have explored the antecedents and consequences of recovery satisfaction by creating, improving or using scales. However, scales should be invariant among contexts and cultures. Using item response theory, a methodological approach that helps measure items, we evaluated some constructs related to it. Results, limitations and future research are discussed.

KW - Satisfacción del cliente

KW - Teoría de respuesta al ítem

KW - Satisfacción del cliente

KW - Teoría de respuesta al ítem

UR - https://www.mendeley.com/catalogue/bbc7c5a5-ed78-30a2-a711-9375533a2b28/

U2 - 10.21678/jb.2019.1137

DO - 10.21678/jb.2019.1137

M3 - Article in a journal

SN - 2078-9424

VL - 11

SP - 2

EP - 13

JO - Journal of Business

JF - Journal of Business

IS - 1

ER -