Recovery satisfaction construct and construct-related: Assessment measurement from item response theory

Martín Nelson Hernani Merino, Giuliana Isabella, Enver Gerald Tarazona Vargas, José Afonso Mazzon

Research output: Contribution to journalArticle in a journalpeer-review


Researchers have explored the antecedents and consequences of recovery satisfaction by creating, improving or using scales. However, scales should be invariant among contexts and cultures. Using item response theory, a methodological approach that helps measure items, we evaluated some constructs related to it. Results, limitations and future research are discussed.
Original languageEnglish
Pages (from-to)2–13
Number of pages12
JournalJournal of Business
Issue number1
StatePublished - Dec 2019


  • Satisfacción del cliente
  • Teoría de respuesta al ítem

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