TY - JOUR
T1 - Recovery satisfaction construct and construct-related
T2 - Assessment measurement from item response theory
AU - Hernani Merino, Martín Nelson
AU - Isabella, Giuliana
AU - Tarazona Vargas, Enver Gerald
AU - Mazzon, José Afonso
PY - 2019/12
Y1 - 2019/12
N2 - Researchers have explored the antecedents and consequences of recovery satisfaction by creating, improving or using scales. However, scales should be invariant among contexts and cultures. Using item response theory, a methodological approach that helps measure items, we evaluated some constructs related to it. Results, limitations and future research are discussed.
AB - Researchers have explored the antecedents and consequences of recovery satisfaction by creating, improving or using scales. However, scales should be invariant among contexts and cultures. Using item response theory, a methodological approach that helps measure items, we evaluated some constructs related to it. Results, limitations and future research are discussed.
KW - Satisfacción del cliente
KW - Teoría de respuesta al ítem
KW - Satisfacción del cliente
KW - Teoría de respuesta al ítem
UR - https://www.mendeley.com/catalogue/bbc7c5a5-ed78-30a2-a711-9375533a2b28/
U2 - 10.21678/jb.2019.1137
DO - 10.21678/jb.2019.1137
M3 - Article in a journal
SN - 2078-9424
VL - 11
SP - 2
EP - 13
JO - Journal of Business
JF - Journal of Business
IS - 1
ER -
