The aim of this study is to explore intragroup relations in retail. The article conduct a sociometric analysis that takes into account labor and affective criteria, using the probability theory method and the UCINET program. In so doing the paper observe that the group, despite having been formally established for more than five years, does not display any solid indicators of high cohesion. The article observe that formal authority and informal leadership do not coincide and that there are two group factions in both criteria, which supports the finding of low cohesion. But despite these deficiencies in terms of cohesion, paper do not find any completely ignored or solitary individuals; as such, the group has established relations that can be improved. To this end, group cohesion should be promoted through a work design that facilitates interaction between individuals and rewards group results, all of which will serve to enhance the performance of this group.
- Comercio minorista
- Comportamiento organizacional
- Relaciones intergrupales