The role of responsible management in job satisfaction and performance within banking firms

Edith Patricia Borboa Álvarez; Luis Enrique Valdez Juárez; Roberto Limón Ulloa; Oscar Ernesto Hernández Ponce; Javier Saucedo Monarque

doi:10.21678/jb.2020.1429

The role of responsible management in job satisfaction and performance within banking firms

Edith Patricia Borboa Álvarez
, Luis Enrique Valdez Juárez
, Roberto Limón Ulloa
, Oscar Ernesto Hernández Ponce
, Javier Saucedo Monarque

Producción científica: Contribución a una revista › Artículo de revista › revisión exhaustiva

Resumen

En los últimos años, la necesidad de una gestión responsable de las instituciones financieras, en términos de compromiso organizacional para apoyar a la sociedad y estrategias para el desarrollo económico sostenible, se ha vuelto cada vez más urgente. El objetivo de este articulo es determinar la influencia que tiene la gerencia en la satisfacción laboral y el desempeño en las empresas bancarias ubicadas en el noreste de México. Los datos primarios se obtuvieron utilizando un instrumento aplicado a empleados de nivel gerencial de empresas bancarias públicas y privadas en las ciudades de Ensenada y Tijuana en Baja California; y Hermosillo, Guaymas, Ciudad Obregón y Navojoa en Sonora. Se utilizó la técnica estadística de modelos de regresión lineal para analizar y validar los resultados, con la ayuda del Statistical Package for the Social Sciences (SPSS), versión 25. Los resultados sugieren que el compromiso gerencial es un factor clave en el desempeño organizacional de banca responsable. Así, a mayor responsabilidad gerencial hacia las acciones socialmente responsables, mayor será la influencia positiva en la satisfacción laboral de los empleados del sector. También se encontró que los bancos, en general, esta bien predispuestos a la responsabilidad social empresarial, y que el compromiso tiene una relación positiva y significativa con el desempeño de estas instituciones.

Idioma original	Inglés
Páginas (desde-hasta)	82-102
Número de páginas	21
Publicación	Journal of Business
Volumen	12
N.º	1
DOI	https://doi.org/10.21678/jb.2020.1429
Estado	Publicada - dic. 2020
Publicado de forma externa	Sí

ODS de las Naciones Unidas

Este resultado contribuye a los siguientes Objetivos de Desarrollo Sostenible

ODS 8: Trabajo decente y crecimiento económico
ODS 12: Producción y consumo responsables
ODS 17: Alianzas para lograr los objetivos

Palabras clave

Satisfacción en el trabajo--México
Rendimiento--México
Bancos--Empleados--México

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title = "The role of responsible management in job satisfaction and performance within banking firms",

abstract = "In recent years the need for responsible management of financial institutions, in terms of organizational commitment to supporting society and strategies for sustainable economic development, has become increasingly pressing. The aim of this article is to determine the influence that management has on job satisfaction and performance at banking firms based in northeast Mexico. The primary data were obtained using an instrument applied to management-level employees of public and private banking firms in the cities of Ensenada and Tijuana in Baja California; and Hermosillo, Guaymas, Ciudad Obreg{\'o}n, and Navojoa in Sonora. The statistical technique of linear regression modeling was used to analyze and validate the results, with the aid of the Statistical Package for the Social Sciences (SPSS), version 25. The results show that managerial commitment is a key factor in the organizational performance of responsible banking. Thus, the greater the management responsibility for socially responsible actions, the stronger the positive influence on employees{\textquoteright} job satisfaction in the sector. It was also found that the banks are generally well predisposed to corporate social responsibility, and that commitment has a positive and significant relationship with the performance of these institutions.",

keywords = "Satisfacci{\'o}n en el trabajo--M{\'e}xico, Rendimiento--M{\'e}xico, Bancos--Empleados--M{\'e}xico, Management, job satisfaction, social responsibility, organizational commitment, performance",

author = "\{Borboa {\'A}lvarez\}, \{Edith Patricia\} and \{Valdez Ju{\'a}rez\}, \{Luis Enrique\} and \{Lim{\'o}n Ulloa\}, Roberto and \{Hern{\'a}ndez Ponce\}, \{Oscar Ernesto\} and \{Saucedo Monarque\}, Javier",

year = "2020",

month = dec,

doi = "10.21678/jb.2020.1429",

language = "English",

volume = "12",

pages = "82--102",

journal = "Journal of Business",

issn = "2078-9424",

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AU - Borboa Álvarez, Edith Patricia

AU - Valdez Juárez, Luis Enrique

AU - Limón Ulloa, Roberto

AU - Hernández Ponce, Oscar Ernesto

AU - Saucedo Monarque, Javier

PY - 2020/12

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AB - In recent years the need for responsible management of financial institutions, in terms of organizational commitment to supporting society and strategies for sustainable economic development, has become increasingly pressing. The aim of this article is to determine the influence that management has on job satisfaction and performance at banking firms based in northeast Mexico. The primary data were obtained using an instrument applied to management-level employees of public and private banking firms in the cities of Ensenada and Tijuana in Baja California; and Hermosillo, Guaymas, Ciudad Obregón, and Navojoa in Sonora. The statistical technique of linear regression modeling was used to analyze and validate the results, with the aid of the Statistical Package for the Social Sciences (SPSS), version 25. The results show that managerial commitment is a key factor in the organizational performance of responsible banking. Thus, the greater the management responsibility for socially responsible actions, the stronger the positive influence on employees’ job satisfaction in the sector. It was also found that the banks are generally well predisposed to corporate social responsibility, and that commitment has a positive and significant relationship with the performance of these institutions.

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DO - 10.21678/jb.2020.1429

M3 - Article in a journal

SN - 2078-9424

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EP - 102

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ER -

The role of responsible management in job satisfaction and performance within banking firms

Resumen

ODS de las Naciones Unidas

Palabras clave

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