The role of privacy policy on consumers’ perceived privacy

Younghoon Chang, Siew Fan Wong, Christian Fernando Libaque-Saenz, Hwansoo Lee

Producción científica: Contribución a una revistaArtículo de revista revisión exhaustiva

90 Citas (Scopus)


With today's big data and analytics capability, access to consumer data provides competitive advantage. Analysis of consumers’ transactional data helps organizations to understand customer behaviors and preferences. However, prior to capitalizing on the data, organizations ought to have effective plans for addressing consumers’ privacy concerns because violation of consumer privacy brings long-term reputational damage. This paper proposes and tests a Privacy Boundary Management Model, explaining how consumers formulate and manage their privacy boundary. It also analyzes the effect of the five dimensions of privacy policy (Fair Information Practices) on privacy boundary formation to assess how customers link these dimensions to the effectiveness of privacy policy. Survey data was collected from 363 customers who have used online banking websites for a minimum of six months. Partial Least Square results showed that the validated research model accounts for high variance in perceived privacy. Four elements of the Fair Information Practice Principles (access, notice, security, and enforcement) have significant impact on perceived effectiveness of privacy policy. Perceived effectiveness in turn significantly influences perceived privacy control and perceived privacy risk. Perceived privacy control significantly influences trust and perceived privacy. Perceived privacy concern and trust also significantly influence perceived privacy.
Idioma originalInglés
Páginas (desde-hasta)445-459
Número de páginas15
PublicaciónGovernment Information Quarterly
EstadoPublicada - 1 set. 2018

Palabras clave

  • Fair information practices
  • Perceived effectiveness
  • Perceived privacy
  • Privacy boundary management model
  • Privacy concerns
  • Privacy policy
  • Trust


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