Recovery satisfaction construct and construct-related: Assessment measurement from item response theory

Martín Nelson Hernani Merino; Giuliana Isabella; Enver Gerald Tarazona Vargas; José Afonso Mazzon

doi:10.21678/jb.2019.1137

Recovery satisfaction construct and construct-related: Assessment measurement from item response theory

Martín Nelson Hernani Merino
, Giuliana Isabella
, Enver Gerald Tarazona Vargas
, José Afonso Mazzon

Producción científica: Contribución a una revista › Artículo de revista › revisión exhaustiva

Resumen

Researchers have explored the antecedents and consequences of recovery satisfaction by creating, improving or using scales. However, scales should be invariant among contexts and cultures. Using item response theory, a methodological approach that helps measure items, we evaluated some constructs related to it. Results, limitations and future research are discussed.

Idioma original	Inglés
Páginas (desde-hasta)	2–13
Número de páginas	12
Publicación	Journal of Business
Volumen	11
N.º	1
DOI	https://doi.org/10.21678/jb.2019.1137
Estado	Publicada - dic. 2019

ODS de las Naciones Unidas

Este resultado contribuye a los siguientes Objetivos de Desarrollo Sostenible

ODS 16: Paz, justicia e instituciones sólidas
ODS 17: Alianzas para lograr los objetivos

Palabras clave

Satisfacción del cliente
Teoría de respuesta al ítem

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10.21678/jb.2019.1137Licencia: CC BY

http://hdl.handle.net/11354/2563Licencia: CC BY

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AU - Mazzon, José Afonso

PY - 2019/12

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KW - Teoría de respuesta al ítem

KW - Satisfacción del cliente

KW - Teoría de respuesta al ítem

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M3 - Article in a journal

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JO - Journal of Business

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ER -

Recovery satisfaction construct and construct-related: Assessment measurement from item response theory

Resumen

ODS de las Naciones Unidas

Palabras clave

Acceder al documento

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Huella

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