Identifying The Objectives Of Outsourcing Logistics Services As A Basis For Measuring Its Financial And Operational Performance

Carlos Sanchís Pedregosa, María del Mar González-Zamora, José A. D. Machuca

Resultado de la investigación: Contribución a una revistaArtículo de revista revisión exhaustiva

Resumen

Logistics outsourcing is a growing trend and measuring its performance, a challenge. It must be consistent with the objectives set for logistics outsourcing, but we have found no objective-based performance measurement system. We have conducted a comprehensive review of the specialist literature to cover this gap, which has led us to identify and define these objectives. The outcome is that we have obtained a list of the most relevant objectives and their descriptions. This will enable us to analyse in a future study whether the indicators used for measuring logistics outsourcing performance are consistent with the objectives pursued with the outsourcing. If this is not the case, a proposal will be made for a set of financial and operational indicators to measure performance in logistics outsourcing that take the goals being pursued into account.
Idioma originalInglés
PublicaciónInternational Journal of Economics and Management Engineering
DOI
EstadoPublicada - 26 set. 2012

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