The introduction of Enterprise Resource Planning (ERP) systems is challenging, and the expected benefits are not always fully materialised. Although employees receive training before the system’s implementation, the user’s knowledge is insufficient to take advantage of the ERP's full potential. Different approaches have explained continuous post-implementation learning but in a partial and fragmented way. Therefore, a comprehensive model is proposed, integrating the Theory of Planned Behaviour (the rational side) and Expectation-Confirmation Theory (the experiential strand), with age as a moderator. Data were collected from 207 ERP users and analysed using structural equation modelling. The results support the model, especially when controlling age differences. Youngers form their intention driven by dissatisfaction with their system's domain and their labour referents' pressure. Older users base their decision on attitudes derived from the potential benefits of continuing to learn. Finally, the article proposes strategies to stimulate these highly complex systems' continuous learning.
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© 2022 International Association for Computer Information Systems
- Continuous learning
- Enterprise resource planning systems
- Expectation-confirmation theory
- Information systems
- Theory of planned behaviour