Supermarketization: investigating determinants of customer choice in emerging markets

Carla Pennano, Carlos Sanchís-Pedregosa

Research output: Contribution to journalArticle in a journalpeer-review

Abstract

The study aims to investigate the determinants that influence consumer choice of retail formats for different grocery shopping tasks. Total customer value is decomposed into the dimensions posited by Sheth’s theory of consumption values and empirically tested through a PLS model. The study contributes with an assessment of the total customer value including variables never associated with this value. It also extends Sheth’s theory by elaborating on the social dimension. The findings propose practical implications to marketing executives regarding consumer purchasing behavior and leading with highly competitive contexts, largely commoditized retail markets as differentiating factors and sources of competitive advantage.
Original languageEnglish
Pages (from-to)856-876
Number of pages21
JournalJournal of Promotion Management
Volume27
Issue number6
DOIs
StatePublished - 2 Mar 2021

Bibliographical note

Publisher Copyright:
© 2021 Taylor & Francis Group, LLC.

Keywords

  • Consumer behavior
  • Customer perceived value
  • Consumer choice
  • Retail industry
  • customer perceived value
  • retail industry
  • consumer choice

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