Organizational culture, process management and maturity of the process: An empirical study of the process status in Peru

Enrique Saravia-Vergara, Carlos Sanchís-Pedregosa, Gema Albort-Morant

Research output: Contribution to journalArticle in a journalpeer-review

4 Scopus citations


Business process management (BPM) is considered a source of improvement for business efficiency and effectiveness, although its correct implementation is a tough challenge to most organizations. In this line, some authors noted how certain organizational culture acts as a precursor of a successful BPM implementation. However, there is insufficient empirical research in this regard. Covering this gap is the objective of the present research. The study adopted a non-probability convenience sampling method to obtain 187 participants who are executives of Peruvian companies. Using partial least squares structural equation modelling (PLS-SEM) for the data analysis, we found that oganizational culture is an antecedent that positively influences the success of a correct BPM implementation and has a direct and indirect relationship with process outcomes and maturity. We also identified which elements are most relevant to process success. Based on our findings, it is not advisable that organizations direct their efforts only to the implementation of process management practices, they should also analyse and carry out previous actions to set the right organizational culture conditions. This study shows evidence to extant traditional maturity models and consider culture as an isolated antecedent. Besides, it is the first to be developed with data from a Latin American country—Peru.
Original languageEnglish
Pages (from-to)258-280
Number of pages23
JournalGlobal Business Review
Issue number2
Early online date11 May 2020
StatePublished - Apr 2023

Bibliographical note

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© 2022 IMI.


  • Business process management (BPM)
  • Organizational culture
  • Partial least squares
  • Process maturity
  • Process status


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