Instant deliveries: A Latin America overview

Leise Kelli Oliveira, Julio Castillo, Mario Chong, Jackeline Murillo

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


This paper contributes with an overview of Brazil and Peru instant deliveries according to new forms of distributing different products focus on urban freight describing the customer profile and digital platforms consumers use. Customers currently demand new ways to receive or deliver products; thus, through mobile applications (app’s), customers have tools to improve interaction with commerce or solve your necessities. Although technology helps improve quality of life, not knowing the current situation can be harmful in traffic and could increase safety issues. For these reasons, this research performed a product analysis, consumers demand and instant deliveries impact. A dataset of 558 consumers in Brazil and Peru were collected. This project proposes public policies and guidelines for regulating this emergence delivery services.
Original languageEnglish
Title of host publicationProduction and operations management
Subtitle of host publicationPOMS Lima, Peru, December 2-4, 2021 (Virtual Edition)
EditorsJorge Vargas Florez, Irineu de Brito Junior, Adriana Leiras, Sandro Alberto Paz Collado, Miguel Domingo Gonzalez Alvarez, Carlos A. Gonzalez-Calderon, Michelle Rodriguez, Diana Ramirez-Rios
Place of PublicationCham
Number of pages8
ISBN (Electronic)978-3-031-06862-1
StatePublished - 2022
EventProduction and Operations Management Society - Lima - Pontificia Universidad Católica del Perú , Lima, Peru
Duration: 2 Dec 20214 Dec 2021

Publication series

NameSpringer proceedings in mathematics & statistics
ISSN (Print)2194-1009
ISSN (Electronic)2194-1017


ConferenceProduction and Operations Management Society - Lima
Abbreviated titlePOMS Lima
Internet address

Bibliographical note

Publisher Copyright:
© 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.


  • Instant delivery
  • Last-mile delivery
  • Digital market
  • Food delivery


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