Influence of information and communication technologies on customer satisfaction and increase in the number of customers

Business & Economics

• Information and Communication Technology 100%
• Customer Satisfaction 55%
• New Technology-based Firms 28%
• Data Management 17%
• Business Management 15%
• Collaboration Management 15%
• Media Effects 14%
• Technology Parks 14%
• Business Incubators 13%
• Management Decision-making 12%
• Statistical Analysis 11%
• Service Process 11%
• Internet Technology 11%
• Sampling 10%
• Quality of Service 8%
• Structural Equation Modeling 7%
• Design Methodology 4%
• Performance 3%

Social Sciences

• customer 63%
• communication technology 58%
• information technology 52%
• firm 40%
• new technology 16%
• technology park 15%
• management decision 13%
• business management 12%
• statistical analysis 9%
• decision making 6%
• Internet 6%
• methodology 5%
• management 5%
• performance 4%

Engineering & Materials Science

• Customer satisfaction 88%
• Information technology 64%
• Communication 36%
• Latent Class Analysis 13%
• Information management 9%
• Industry 9%
• Statistical methods 8%
• Quality of service 8%
• Decision making 7%
• Sampling 7%
• Internet 7%