Externalización de procesos de negocio en tecnologías de la información y la gestión estratégica del conocimiento: Una revisión de la literatura

Translated title of the contribution: Business process outsourcing in information technology and strategic management of knowledge: A literature review

Julio César Acosta Prado, Reynaldo Hernández Reyes

Research output: Contribution to journalArticle in a journalpeer-review

Abstract

The purpose of this literature review is to know if there’s relationship between the business process outsourcing (BPO) in the area of information technology (IT) and strategic management of knowledge (SMK). The study allowed establishing the main approaches from the 80’s until present times marking the investigative focus on both areas. From the theoretical point of view, the principal contribution of the study is the entailment of two conceptual frames (Business Process Outsourcing and Strategic Knowledge Management), that have barely been treated together in preceding investigations about the subject. From the practical point of view, the findings identify that BPO in IT has direct and indirect effects in the interior of organizations, that it influences of way positive and negative in the SMK to obtain competitiveness and thereby business success.
Translated title of the contributionBusiness process outsourcing in information technology and strategic management of knowledge: A literature review
Original languageSpanish
Pages (from-to)32-54
JournalDimensión Empresarial
Volume10
Issue number2
StatePublished - Jul 2012

Bibliographical note

Bibliografía: páginas 47-53.

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