Determinants of success in transport services outsourcing: Empirical study in Europe

Carlos Sanchis-Pedregosa, Jose A.D. Machuca, María Del Mar González-Zamora

Research output: Contribution to conferencePaper

6 Scopus citations


Purpose – This research proposes ideal interaction patterns for structural dimensions (buyer and supplier representatives involved in the interaction and buyer and supplier critical capabilities) for transport service outsourcing. The purpose of this paper is to establish whether those ideal interaction patterns are determinants of success of the interaction. In this paper, the latter is measured against the corresponding process success and outcome success. Design/methodology/approach – This paper proposes a conceptual model based on the prior literature and adapted to this specific case of transport services. The proposed model is approached using the partial least squares simultaneous equation models. For this, the result of a survey to senior management at European machinery, electronics and automotive sector manufacturing plants has been used. Findings – When companies possess the proposed ideal patterns for the structural dimensions, this brings with it positive effects on both the process success and the outcome success obtained by the outsourcing plant. Therefore, buyer-supplier relationships have been recognized to play a key role in the outcomes of this interaction and that the design and management of interfaces between companies and their logistics providers are critical. Practical implications – Managers can use the present research findings to produce an appropriate interaction design that includes the representatives and capabilities required to make transport service outsourcing a success. Originality/value – This paper contributes to the literature on transport research by specifically establishing ideal interaction patterns for the structural dimensions that buyer and supplier’s companies need to consider for achieving successful transport services outsourcing. Besides, the present research proposes a multidimensional measure of outcome success that combines major strategic, operational and financial outputs. Finally, this research represents the first survey-based empirical evidence on the topic, having used a sample of 93 plants belonging to many different companies in five European countries.
Original languageEnglish
Number of pages23
StatePublished - 1 Jan 2018
EventInternational Journal of Logistics Management -
Duration: 1 Jan 2018 → …


ConferenceInternational Journal of Logistics Management
Period1/01/18 → …


  • Buyer-supplier interaction
  • Europe
  • Logistic
  • Outsourcing services
  • Transport
  • Transportation


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