An explanatory model of work-family conflict and resilience as predictors of job satisfaction in nurses: the mediating role of work engagement and communication skills

Nilda Huaman, Wilter C. Morales-García, Ronald Castillo-Blanco, Jacksaint Saintila, Salomón Huancahuire-Vega, Sandra B. Morales-García, Yaquelin E. Calizaya-Milla, Alin Palacios-Fonseca

Research output: Contribution to journalArticle in a journalpeer-review

5 Scopus citations

Abstract

Background: The Job Demands and Resources (JD-R) model is used to examine predictors of well-being, work engagement, and individual or organizational outcomes. According to the model, work engagement and communication skills play a mediating role between work-family conflict and resilience to job satisfaction in nurses. Methods: A cross-sectional study was conducted considering 431 Peruvian nurses of mean age (M = 40.31 years; SD = 10.94) ranging from 22 to 68 years working in public hospitals in the Lima region. Data were collected using a self-reported form of the Job Satisfaction Scale, communication skills, work engagement, work-family conflict, and resilience. The theoretical model was evaluated using structural equation modeling (SEM). Results: A theoretical model with adequate fit was obtained [χ2(2) = 6.0, P <.001, CFI = 0.995, RMSEA = 0.068, SRMR = 0.015]. Results indicated an inverse relationship between work-family conflict with communication skills (β = −.24, P <.001) and work engagement (β = −.10, P =.003). Likewise, resilience had an influence on communication skills (β =.55, P <.001) and work engagement (β =.33, P <.001). In addition, the model explains 71% of job satisfaction. Also, the results indicate the influence of work-family conflict and resilience through the mediating role of work engagement and work-family conflict on job satisfaction. Conclusions: The model confirmed that work engagement and communication skills are valid moderators to mitigate work-family conflict and strengthen resilience that favors job satisfaction in nurses.

Original languageEnglish
JournalJournal of Primary Care and Community Health
Volume14
DOIs
StatePublished - 31 Jan 2023
Externally publishedYes

Bibliographical note

Publisher Copyright:
© The Author(s) 2023.

Keywords

  • communication skills
  • family-work relationship
  • job satisfaction
  • nurses
  • Resilience
  • work engagement

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